CV

Education

Master in Public Health in Health Behavior
UNC Gillings School of Global Public Health
2016 - 2018

Bachelor of Arts in International Studies;
Spanish Minor
American University
2006 - 2010

 
Skills

  • Participatory research methods

  • Design thinking

  • Qualitative research methods

  • User and patient engagement

  • Facilitation

  • Spanish language

  • Survey design

  • Health equity

  • Action and collaborative inquiry

 
Extra
 
Tech

  • Qualtrics

  • Dedoose

  • Atlas.ti

  • Microsoft Office

  • Google Drive Suite

  • Miro

  • SAS

  • Zoom (Webinar and Meeting)

 

Senior Qualitative UX Researcher at Code for America

March 2023 - Present

Define and lead qualitative research priorities for the Tax Benefits team.

  • Develop. maintain, and socialize processes to facilitate cross-functional collaboration, like research calendars and office hours.

  • Scope and end-to-end qualitative and mixed methods research studies.

  • Advocate for clients’ needs and preferences throughout the product development lifecycle.

  • Contribute to the research culture and operations; currently leading the development of best practices for management of qualitative data and PII.

UX Researcher at Google (through PRO Unlimited)

May 2022 - March 2023

Design and execute end-to-end studies for Google Cloud Business Platform.

  • Analyze and synthesize primary and secondary research to establish a product vision.

  • Manage relationships with product stakeholders to align priorities.

  • Visually map multiuser journeys to organize single user journeys; authored foundational research report.

  • Engage cross-functional stakeholders through a series of deep dives to share the current journey and identify opportunities for improvement.

Evaluation Specialist at UNC Center for Health Promotion and Disease Prevention

May 2018 - April 2022

Led the design, implementation, and reporting of community-based, participatory evaluations for public health programs and strategies.

  • Contributed to the development of research proposals; secured a 18-month contract to use design thinking in federal nutrition programs.

  • Developed web-based surveys, focus group and interview guides, and design thinking activities to improve user experience and design desirable public health interventions.

  • Planned and facilitated design thinking workshops (ideation and prototyping) with stakeholders to improve user experience and design desirable public health interventions.

  • Synthesized and presented data for a variety of audiences from academics to community partners and primary users; authored 10+ peer-review manuscripts.

  • Managed teams of research assistants through data collection and analysis, including aligning next steps with emerging insights and challenges.

Systems Thinking Organizer at the UNC Injury Prevention Research Center

December 2018 - June 2020

Co-facilitated and evaluated a learning collaborative for research practitioners to advance their understanding and application of systems thinking in public health.

  • Utilized adult learning principles to co-create 18 months of action-inquiry cycles, including the inclusion of mindfulness and first-person development activities.

  • Authored a report of findings from a variety of data sources including critical incident interviews, longitudinal survey data, and Subject-Object interviews.

Community Partnerships Coordinator at Richmond City Health Department

April 2015 - April 2016

Executed the Community Partnerships for Healthy Mothers and Children grant for the Special Supplemental Nutrition Program for Women, Infants, and Children (WIC).

  • Co-organized first RVA Breastfeeding Symposium, training 110 care providers across 35 local organizations in breastfeeding best practices.

  • Prototyped solutions to improve the process for small food retailers to apply for and maintain WIC authorization.  

  • Wrote and secured $145,000 in sustainability funding from USDA’s Food and Nutrition Service to evaluate and scale grant activities.

Outreach Associate at Share Our Strength

August 2011 - September 2013

Supported the growth of a national program reaching 1,000 to 25,000 participants through strategic partnerships, community outreach, and systems creation.

  • Developed and maintained national and regional-level strategic partnerships to advance the reach of CMATS including National Baptist Congress, YMCA of USA, Appalachian Health and Wellness Coalitions and state SNAP-Ed agencies.

  • Co-created a self-guided, web-based training to support nearly 1,000 organizations and independent educators.

  • Prototyped facilitator materials to enhance usability in retail settings.